Return Period

You can return products within 30 days of delivery without giving a reason.

To meet the return deadline, it is sufficient to send the product before the deadline expires.

Return Conditions

The following conditions must be met for a successful return:

  • Item is in original condition (unused, undamaged)
  • Original packaging and tags included
  • All accessories and documentation included
  • Return initiated within 14 days
  • Valid proof of purchase (receipt or invoice)
Important!

Personalized or custom items cannot be returned unless they are defective or incorrect.

Return Process

1. Initiate Return:

  • Contact our customer service
  • Provide your order number and reason for return
  • Receive a return authorization number (RMA)

2. Package Item:

  • Pack the item securely
  • Include the RMA number
  • Use original packaging when possible

3. Ship:

  • Send the package to the provided address
  • We recommend using insured shipping
  • Keep your shipping receipt

Refunds and Costs

Refund Methods:

  • Refund to original payment method
  • Credit card payments: 3-5 business days
  • Bank transfer: 1-2 business days

Shipping Costs:

  • We cover costs for defective items
  • Customer pays return shipping for change of mind
  • Original shipping cost not refunded (except defective items)
Quick Refund

Refunds are processed within 2-3 business days after receiving the item.

Exchange and Warranty

Product Exchange:

  • Size or color exchange free within 14 days
  • Subject to stock availability
  • Price difference applies for upgrades/downgrades

Warranty:

  • 1-year warranty on all products
  • Free repair or replacement for manufacturing defects
  • Detailed warranty information on separate page
Email
ziongearteam@gmail.com
Response time: 24 hours
Phone
+36 70 367 1222
+36 70 293 5670
Instagram
@zion_gear
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